Contact information

Contact Information

For questions about your ArchLab order, impression kit, custom insoles, shipping, adjustments, returns, or general product information, please contact us using the information below.

ArchLab
Email: info@archlab.shop
Website: https://archlab.shop

Customer inquiries are reviewed during normal business hours. Please include your name and order number when contacting us about an existing order so we can assist you more efficiently.

Free Shipping Both Ways

Your impression kit, prepaid return, and finished custom orthotics all ship at no extra cost.

DESIGNED FROM YOUR IMPRESSIONS

Built from impressions of your actual feet—not stock shapes or generic templates.

C.Ped. Designed

Every pair is reviewed and designed by a Certified Pedorthist, with CNC milling used to produce the custom shell consistently.

No Prescription Needed

Take the Fit Assessment, make your impressions at home, and we’ll handle the rest.