Shipping Policy

ArchLab provides free standard shipping for the complete custom orthotic process within the United States.

Impression Kit Shipping

After your order is placed, ArchLab will ship an impression kit containing the materials needed to capture your foot impressions at home.

The kit includes prepaid return shipping materials so you can send your completed impressions back to our Houston lab at no additional shipping cost.

Returning Your Impression Kit

Please follow the included impression instructions carefully before returning your kit.

A prepaid return shipping label is included with your order. Customers are not responsible for standard return shipping costs when using the provided label.

ArchLab is not responsible for packages returned using a different carrier or shipping method unless previously authorized.

Custom Fabrication Time

Once ArchLab receives your completed impression kit and confirms that the impressions are suitable for fabrication, your custom orthotics typically ship within 10–14 business days.

If additional information or new impressions are required, fabrication may be delayed until the necessary information or replacement impressions are received.

Finished Orthotic Shipping

Once fabrication is complete, your finished custom orthotics will be shipped directly to the shipping address provided with your order.

Standard shipping for the finished orthotics is included at no additional charge.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact ArchLab as soon as possible at info@archlab.shop.

Once a package has been transferred to the shipping carrier, we may not be able to change or redirect the shipment.

Carrier Delays

Delivery dates provided by shipping carriers are estimates and are not guaranteed.

ArchLab is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, transportation disruptions, or other circumstances outside our reasonable control.

Lost or Damaged Shipments

If your ArchLab shipment appears to be lost or arrives damaged, please contact us at info@archlab.shop so we can review the shipment and help resolve the issue.

Shipping Outside the United States

ArchLab currently provides its standard shipping program within the United States.

International shipping availability, costs, and requirements may vary and should be confirmed with ArchLab before ordering.

Contact

For shipping questions, contact:

ArchLab
Email: info@archlab.shop
Website: https://archlab.shop