Refund policy

Return and Refund Policy

At ArchLab, every pair of custom orthotics is individually designed and fabricated from your foot impressions. Because fit and comfort can sometimes require fine-tuning, every ArchLab order is covered by our 90-Day Comfort Guarantee.

90-Day Comfort Guarantee

If your custom orthotics are not working for you, contact us within 90 days of receiving your finished insoles. We will work with you to address the issue, which may include adjustments or a full remake of your custom orthotics.

If, after working with us, you are still not satisfied, you may return your original custom insoles for a full refund within the 90-day guarantee period.

Because each pair is individually made for you, the original custom insoles must be returned to ArchLab in order to receive a refund.

Adjustments and Remakes

If you are experiencing a fit, comfort, or performance issue, please contact us before requesting a refund. Our goal is to make your custom orthotics work for you, and we may recommend an adjustment or remake based on the issue you are experiencing.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, or you receive the incorrect item, contact us as soon as possible so we can evaluate the issue and make it right.

Refunds

Once the returned custom insoles are received and the refund is approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Contact Us

For questions about adjustments, remakes, returns, or refunds, contact us at:

ArchLab
Email: info@archlab.shop
Website: https://archlab.shop